Wheelchair Passenger Information
Passenger information for wheelchair accessible journeys, including wheelchairs, carers, appointments, airports and access details.
Tell us what matters for the journey.
Useful information includes whether the wheelchair is manual or powered, the number of passengers, luggage, access instructions at the pickup, and whether a carer or family member is travelling.
Wheelchair journeys
Passengers can remain in their wheelchair where required. Vehicle suitability depends on the wheelchair and journey requirements, so accurate information at booking is important.
Hospital and clinic appointments
This is private pre-booked non-emergency transport, not an ambulance service. Return journeys can be requested in advance.
Airport journeys
Include luggage and flight information where available. Airport transfers are pre-booked so the pickup plan can be agreed in advance.
Carers and family
Additional passengers can travel subject to available seating. Include everyone travelling in the passenger count.